LEGAL

Privacy Policy

Last updated: 13 October 2026

1. Who we are

I Am Here To Help is the trading name of IAM HERE TO HELP LTD ("we", "us", "our"), a company registered in England and Wales (company number 17376776, registered office 16 Golden Lion Close, Hereford, HR4 9NB). We design, build and host websites for small businesses, and provide optional services including missed call text-back and our Growth Bundle (reputation and Google Business Profile management, SEO, AEO and automatic lead follow-up). This policy explains what personal data we collect, why we collect it, and the choices you have.

If you have any questions about this policy or how we handle your data, contact us at D.lilley@iamheretohelp.net or 07502 933720.

2. Information we collect

We collect information in a few different ways, depending on how you interact with us:

  • Enquiry & contact details — when you fill in our contact form or email us: your name, business name, email address, phone number and the contents of your message.
  • Account & project information — if you become a client: billing details, the content you provide for your website (text, images, logos), and correspondence relating to your project.
  • Website usage data — standard analytics such as pages visited, device and browser type, approximate location and referring website, collected via cookies or similar technologies.
  • Missed call text-back data — if you switch on this add-on, we process the phone numbers of people who call your business and go unanswered, along with the text message conversation that follows, so we can log the enquiry as a lead for you.
  • Demo and sign-up details — if you try our missed call text-back demo (by ringing our demo line, or through a Facebook or Instagram lead form) or sign up from your setup page: your name, mobile number, business name and trade, the demo text conversation, and any setup details you give us (email, the number your customers ring and its network, area and website).
  • Payment information — monthly payments are taken by Direct Debit through GoCardless. Your bank details go straight to GoCardless; we never see or store them. We only receive confirmation that your Direct Debit is set up and your payments.

3. How we use your information

We use personal data to:

  • Respond to enquiries and provide quotes
  • Design, build, host and support your website
  • Deliver optional add-ons you've switched on, such as SEO reporting, review and Google Business Profile management, lead follow-up and missed call text-back
  • Take payment for services and manage your account
  • Send service-related updates (e.g. changes to your site, billing notices)
  • Improve our website and services, and understand how visitors use our site
  • Meet our legal and regulatory obligations

We only send marketing communications where you've opted in or where we have a legitimate interest to do so, and you can unsubscribe at any time.

Under UK GDPR, we rely on one or more of the following bases: performance of a contract with you (building and running your website or add-ons), your consent (e.g. optional marketing, missed call text-back on your account), our legitimate interests (e.g. keeping our services secure and improving them), and compliance with a legal obligation (e.g. tax and accounting records).

5. Missed call text-back

Where a client enables missed call text-back, we act as a data processor on the client's behalf for the phone numbers and messages of the people calling that business. If you've received an automated text after calling one of our clients, that business is the data controller for your information — you can ask them, or us on their behalf, to access or delete it. We retain this conversation data only as long as needed to deliver the service and support the client, and it is never used to market our own services to callers.

Replies in these text conversations are written by an AI assistant (Claude, provided by Anthropic), which receives the conversation so far in order to write each reply. It doesn't make decisions about you: a person at the business reads the details and follows up. A caller's number and messages are only ever shown to the business they called.

5a. Our demo and sales follow-up

If you try our demo, we use your details to run it, send you a link to your own setup page, and send at most one reminder text the next day. We rely on our legitimate interests, and on taking steps you've asked for before entering a contract. Reply STOP to any of our texts and we won't text you again. We keep a record of your STOP so we can keep honouring it.

6. Cookies & analytics

Our website uses a small number of cookies and similar technologies to remember your preferences and understand how the site is used, so we can improve it. You can control or delete cookies through your browser settings at any time; blocking them may affect how parts of the site work.

7. Who we share your information with

We don't sell your personal data. We share it only with trusted third parties who help us run our business, including:

  • Hostinger: hosts our website, the missed call text-back system and its database
  • Twilio: sends and receives the text messages and forwarded calls
  • Anthropic: provides the AI that writes text replies (see section 5)
  • Meta (Facebook and Instagram): when you respond to one of our ads through a lead form, and where you've asked us to manage ads on your behalf
  • HighLevel (GoHighLevel): receives ad lead-form details from Meta, keeps them as an enquiry record and passes them to our system
  • GoCardless: sets up and collects Direct Debit payments
  • FormSubmit.co: handles our website contact form
  • Google: web fonts on our pages, YouTube (in its privacy-enhanced mode) for the video on setup pages, Google Ads where you've asked us to manage them, and Google Business Profile where you've asked us to manage it
  • Professional advisers (e.g. accountants) and authorities where required by law

Each provider is only given the data they need to perform their role, and is required to keep it secure.

8. How long we keep your data

We delete personal data automatically once we no longer need it:

  • Callers to our clients (missed call text-back leads, texts, call records, quote follow-ups and review requests): deleted 24 months after they were created, or sooner if the business asks
  • Demo and sales enquiries that don't become clients: deleted after 12 months
  • System logs: deleted after 90 days
  • Opt-outs (when you reply STOP): kept, so we never text you again
  • Clients: kept for the length of our relationship, plus up to 6 years afterwards where we need it for legal, accounting and tax records

Enquiries through our website contact form are kept for as long as reasonably needed to follow up.

9. Keeping your data secure

We use appropriate technical and organisational measures — including secure hosting, access controls and encrypted connections — to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to keep risk as low as reasonably possible.

10. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your data, in certain circumstances
  • Object to or restrict certain processing
  • Request a portable copy of your data
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email D.lilley@iamheretohelp.net or call 07502 933720. We'll respond within one month. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO).

11. Children's privacy

Our services are intended for business owners and are not directed at children. We don't knowingly collect personal data from children.

12. International transfers

Some of our service providers process data outside the UK, mainly in the United States (Twilio, Anthropic, Meta, HighLevel and Google). Where this happens, the transfer is covered by an appropriate safeguard: the UK Extension to the EU-US Data Privacy Framework, or the UK International Data Transfer Addendum to the standard contractual clauses.

13. Changes to this policy

We may update this policy from time to time to reflect changes in our services or the law. The "last updated" date at the top shows when it was last revised, and significant changes will be communicated to active clients.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data, get in touch at D.lilley@iamheretohelp.net or 07502 933720.